Wireless FAQs

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Category: Wireless Internet

No!
Full time residents: RCW does not have contracts. If you are unhappy with your service, you must inform their office by the 27th of the month and they will remove you from the billing cycle. There is no refund on pro-rated service. All services are active until the last day of the month at midnight.
Part time residents: Simply call or email Yellow Banks Lake and have your service shut off when you need it off for the season or month! 

In this case, it is ideal you get your own public IP address, which will cost $5 extra per month. This ensures the best possible streaming quality.

Category: Wireless Internet

Anything outside of the basic installation, RCW will have to give you a quote. Each site is different. Examples of installation procedures NOT INCLUDED with Basic Installation. (a) Wall fishing (b) Installations on extremely high buildings requiring higher than a 24ft ladder (c) Residential tower installations (d) Installation requiring a bucket-truck or man-lift (e) Cutting of tree limbs or removing other line-of-site obstructions (f) Routing of cables across walkways or driveways (g) Internet to multiple structures on the property.

Category: Wireless Internet

River City Wireless is an ISP (Internet Service Provider) located in Newburgh, In. RCW offers LTE broadband service to rural and underdeveloped areas of Warrick and Spencer County on a licensed frequency (3.65). RCW deploys state of the art Telrad equipment, with a focus on Residential as well as Commercial services. We also can deploy dedicated links to businesses through MLOs (Microwave Line of Sight) technology. We are an all-inclusive company.
This technology is know to be safe from harm! It functions much like your cell phone.

RCW tests every address before guaranteeing service. There is no charge to have their techs come to your address to run a quick test. This will be done AFTER service has been opened up to the general public in your area. Please do not call them to test before service is being offered.
They do not schedule tests as all testing is completed from outside. Simply call RCW to have them come check, and they will do so as they have time.

(a) Customer walk-through to verify Customer is satisfied with the installation plan.
(b) Mounting of a standard “J” arm bracket to the Customer’s eve of house or on a piece of conduit on the Customer’s premises.
(c) Mounting the ODU (Outdoor Unit) to the “J” arm bracket.
(d) Routing of up to 150 feet of outdoor cat-5e from the ODU through one exterior entry point into the home or building, (through one exterior wall, or through the crawlspace and up through the floor.)
(e) All cables professionally routed and attached to home or building.
(f) Drilling a ¼” or 3/8” hole through one exterior wall (wood or brick) for the entry point of the Cat-5e cable.
(g) All exterior penetration points treated with appropriate sealant.
(h) Installation of an AC Power Adapter
(i) Attaching the AP Power Adapter to customer-supplied computer or router.
(j) Test the system to verify the signal strength and speeds are working at the expected service level.

For Full Time Residents: All billing cycles start on the 1st of the month. RCW does not charge pro-rate for signing up in the middle of the month. Invoices are emailed on the 1st and the invoices are due by the 10th of the month. On the 17th a $15.00 late fee is added to the account.

For Part Time Resident: You will set up service through Yellow Banks Lake, and have automatic billing set up.

RCW does not have contracts. If you are unhappy with your service, you must inform their office by the 27th of the month and they will remove you from the billing cycle. There is no refund on pro-rated service. All services are active until the last day of the month at midnight.

A router! Because every home situation is different, it is ideal you provide your own router to connect to. However, if you are unsure of what you need, RCW will make recommedations on what you can purchase. Routers range in price from $30-$200.